Schedule of content

The personalisation journey starts from the moment the guest books. Providing direct access to the tools, controls and devices means that guests are able to use the touchpoints which suit them, and curate a personalised onboard experience. This session looks at moments of interaction, and the benefits of both realtime connectivity and data feedback.

Newbuild vessels entering service are continuously upping the bar on entertainment features and interactive experiences which delight the guest. Younger demographics are a discerning audience, which put a high value on unique experiences. This session takes a whistlestop tour of some of the industry’s newest and most inspiring features.

The introduction of immersive dining concepts brings the guest experience to life and makes the dining experience more meaningful. Guests feel more connected – to each other and to the cultures & places they are visiting. Our panel of experts will share their insights into the key elements of experiential dining – storytelling, theatre, art, connection and delivering something very special.

This session looks at the key parameters of wayfinding and using interactive signage as a part of the broader guest experience. It explores the content and ROI strategy, inspiring engagement through enhanced storytelling across multiple touchpoints. Our expert panel will share pro tips on how to bring signage to life; whilst integrating signage into the design of the space.